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LeanIX GmbH

Graduate Position - Customer Success Operations Analyst

  • Online seit 03.05.2021
  • 210503-466518
  • Absolventenjobs

Beschreibung

We are looking for a detail-oriented and ambitious self-starter with exceptional analytical, process design, and project management skills to be part of our journey. You will take on full responsibility of projects for our Customer Success Organization, creating a world-class experience for our prospects, customers, and employees. You will set up and optimize automated processes and workflows based on data, allowing our Customer Success Organization to make our customers get the most out of LeanIX. Grow in your role as part of an experienced Revenue Operations team in one of Europe’s most successful and fastest growing SaaS scaleups.

WHAT IS WAITING FOR YOU?

  • Own and evolve the customer success technology stack (e.g. Gainsight, Salesforce, Zendesk)
  • Lead global customer success operations projects
  • Analyze customer and usage data to support strategic decision-making
  • Develop, maintain, and improve scalable and automated customer success processes
  • Optimize the customer journey together with marketing, sales, and customer success teams
  • Monitor and maintain data quality within the customer success database
  • Be part of an ambitious, agile, and solution-oriented team

Anforderungsprofil

WHAT ARE WE LOOKING FOR?

  • Excellent university degree
  • Strong analytical skills (e.g. Excel) and experience with reporting and data analysis
  • Recent graduates are welcome, but work experience in comparable roles is required
  • Technically capable, excellent communicator, and a desire to improve processes
  • Startup and consulting experience is an advantage
  • Experience with customer success reporting, automation workflows, process optimization, and project management is an advantage
  • Qualities we value: Ability to execute, strictly results-driven, analytical problem-solving, agile mindset, curiosity, and entrepreneurial spirit
  • Working proficiency and communication skills in verbal and written English

Anzeigendaten

Art der Beschäftigung
Vollzeit
Zeitraum der Beschäftigung
Unbefristet, ab Montag, 03 Mai 2021
Bewerbungslink
https://www.leanix.net/en/company/career/jobs?gh_jid=4409257003

Firmenkontaktdaten

Firmenname
LeanIX GmbH
Standort
Friedrich-Ebert-Allee 35-39
53113 Bonn, Deutschland
Kontaktperson
Frau HR Manager Friederike Möcker
Webseite
https://www.leanix.net/en/company/career

Kontakt

Frau HR Manager Friederike Möcker

Einsatzort

LeanIX GmbH

https://www.leanix.net/en/company/career

Friedrich-Ebert-Allee 35-39
53113 Bonn
Deutschland